All Systems Operational

Uptime over the past 90 days. View historical uptime.
Inbound Email Security (IES) ? Operational
90 days ago
99.83 % uptime
Today
Email Productivity (EPR) ? Operational
90 days ago
99.94 % uptime
Today
Account Takeover Service (ATO) ? Operational
90 days ago
100.0 % uptime
Today
AI Security Mailbox (AISM) ? Operational
90 days ago
99.96 % uptime
Today
Platform ? Operational
90 days ago
100.0 % uptime
Today
Portal Application ? Operational
90 days ago
100.0 % uptime
Today
Security Information and Event Management API (SIEM API) ? Operational
90 days ago
100.0 % uptime
Today
Security Orchestration, Automation Response API (SOAR API) ? Operational
90 days ago
100.0 % uptime
Today
Customer Support Portal Operational
90 days ago
100.0 % uptime
Today
Abnormal Gov Operational
90 days ago
100.0 % uptime
Today
Inbound Email Security (IES)(Fedramp) Operational
90 days ago
100.0 % uptime
Today
Email Productivity (EPR)(Fedramp) Operational
90 days ago
100.0 % uptime
Today
Account Take Over (ATO)(Fedramp) Operational
90 days ago
100.0 % uptime
Today
AI Security Mailbox (AISM)(Fedramp) Operational
90 days ago
100.0 % uptime
Today
Customer Support Portal (Fedramp) Operational
90 days ago
100.0 % uptime
Today
Security Information and Event Management API (SIEM API) (Fedramp) Operational
90 days ago
100.0 % uptime
Today
Security Orchestration, Automation Response API (SOAR API) (Fedramp) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 3, 2025

No incidents reported today.

Jul 2, 2025

No incidents reported.

Jul 1, 2025
Search and Respond Service Disruption
Resolved - Search and Respond services have been fully restored as of 19:29 UTC for all customers. Abnormal's engineering team is now performing a backfill process for quarantine messages and related data that may have been impacted during the service disruption. This backfill process is expected to complete within the next few hours and will ensure all information is properly processed and available. This incident has been resolved and no further updates will be provided.
Jul 1, 12:38 PDT
Update - Abnormal's engineering team is actively working to restore Search and Respond functionality for all customers. The team has identified the underlying issue and expects functionality to be fully restored shortly. The next update will be provided in 1 hour or when further information is obtained.
Jul 1, 12:12 PDT
Identified - Starting at 16:55 UTC, Abnormal began experiencing a service disruption affecting Search and Respond functionality. Customers are currently unable to access Search and Respond features, including quarantine capabilities. Email protection services are not impacted. Abnormal's engineering team is actively working to restore full functionality and will provide updates as more information becomes available. The next update will be provided in 1 hour or when further information is obtained.
Jul 1, 11:00 PDT
Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025
Inbound Email Security Message Processing Delays for Microsoft Customers in EU
Resolved - Message reprocessing for impacted customers completed at 05:00 UTC. This issue is fully resolved. Thank you for your patience while Microsoft worked to resolve their issues. If you experience any further issues, please reach out to customer support at support@abnormalsecurity.com
Jun 26, 08:48 PDT
Monitoring - Microsoft has completed the rollback on their platform and Abnormal remediation services have recovered. Abnormal engineers are now working to reprocess messages that were impacted during the service disruption, which is expected to take several hours to complete. Abnormal will monitor the reprocessing and a final note will be sent out once this completes.
Jun 25, 18:19 PDT
Identified - Microsoft has acknowledged the message processing issue affecting Inbound Email Security for customers using Microsoft email systems in EU and is working to roll back a recent change on their platform that caused this issue. Once Microsoft completes the rollback, Abnormal engineers will work to reprocess any messages that were impacted during this period. Abnormal will provide the next update when Microsoft's rollback is complete or when significant progress is made.
Jun 25, 17:33 PDT
Update - Microsoft has acknowledged the message processing issue affecting Inbound Email Security for customers using Microsoft email systems impacting EU customers and is actively working to resolve it on their platform. Abnormal will provide the next update when more information is available from Microsoft regarding their progress.
Jun 25, 16:03 PDT
Update - Abnormal engineers continue to work closely with Microsoft engineers to resolve the message processing issues impacting Inbound Email Security for customers using Microsoft email systems in EU. The issue remains on Microsoft's platform, and Abnormal is actively collaborating with Microsoft to restore full functionality. Abnormal will provide the next update within 60 minutes or when significant progress is made.
Jun 25, 14:24 PDT
Investigating - Starting at 19:00 UTC, Abnormal began experiencing message processing delays affecting Inbound Email Security for EU customers using Microsoft email systems due to Microsoft issue. During this time, some messages may experience delayed remediation. Abnormal's engineering team is actively working with Microsoft to resolve this issue and restore full functionality. Abnormal will provide the next update within 60 minutes or sooner as more information becomes available.
Jun 25, 13:31 PDT
Jun 25, 2025
Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

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