Resolved -
Starting around 14:40 UTC, Abnormal experienced an issue with the EU Portal being inaccessible and displaying an error to EU customers. Email detection and remediation services were not impacted during this time and continued to operate normally. Access to the Abnormal Portal for EU customers has been restored as of 15:01 UTC. If you experience any further issues, please reach out to the Abnormal support team at support@abnormalsecurity.com.
Mar 16, 08:05 PDT
Investigating -
Starting around 14:26 UTC, Abnormal began experiencing an issue with the EU Portal being inaccessible and displaying an error. EU customers may be unable to access the Abnormal Portal during this time. Email detection and remediation services remain fully operational and are not impacted. The engineering team is actively working to restore access to the EU Portal.
Mar 16, 07:58 PDT
Resolved -
Between 18:00 UTC and 20:40 UTC on March 12, 2026, Abnormal identified an issue where messages flagged as attack, spam, or borderline experienced delays in appearing within the Threat Log for Gov customers. Inbound Email Security detection and remediation remained fully functional throughout the incident, and all threats continued to be identified and acted upon as expected. Abnormal engineers redeployed the affected services and confirmed recovery as of 20:40 UTC. All messages during the incident window were queued and have been processed. If you experience any further issues, please reach out to Abnormal support at support@abnormalsecurity.com.
Mar 12, 13:56 PDT
Identified -
Starting at 18:00 UTC on March 12, 2026, Abnormal identified an issue where messages flagged as attack, spam, or borderline may experience delays in appearing within the Threat Log for Gov customers. Inbound Email Security detection and remediation remain fully functional, and all threats continue to be identified and acted upon as expected. The impact is limited to a delay in Threat Log visibility within the Portal.
Mar 12, 13:31 PDT