Abnormal's email security services and portal access have been fully restored as of 16:35 UTC. Our engineering team is currently processing the backlog of messages from the affected timeframe, which is expected to complete within the next hour. If you experience any further issues, please reach out to support@abnormalsecurity.com.
Posted Oct 14, 2025 - 10:15 PDT
Monitoring
Abnormal's engineering team has made progress resolving the service disruption affecting portal access and email remediation for US customers. Portal login services and email remediation functionality are beginning to recover. Engineers continue working to ensure complete restoration of all services. We will provide another update within the next hour or when full recovery is achieved.
Posted Oct 14, 2025 - 09:37 PDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 14, 2025 - 09:17 PDT
Identified
Starting at 15:30 UTC on October 14, 2025, Abnormal experienced a service disruption affecting portal access and email remediation for US customers. During this time, customers may experience difficulties logging into the Abnormal portal and email remediation actions may be delayed. Our engineering team has identified the root cause and is actively working to restore full service.
Posted Oct 14, 2025 - 09:13 PDT
This incident affected: Inbound Email Security (IES) and Platform (Portal Application).