Starting at 16:00 UTC, Abnormal experienced a service disruption affecting AI Security Mailbox notifications for US and EU customers. Throughout the incident, the AI Security Mailbox continued to function as expected and customer security protection was not impacted; however, affected customers did not receive notifications during the incident window. Abnormal worked with its email delivery provider to reinstate the account, and AI Security Mailbox notifications are now being sent as expected. All notifications from the incident window will be processed. If you experience any further issues, please reach out to Abnormal Support at support@abnormalsecurity.com.
Posted Sep 01, 2026 - 11:15 PDT
Identified
Starting at 16:00 UTC, Abnormal began experiencing a service disruption affecting AI Security Mailbox notifications for US and EU customers. The AI Security Mailbox continues to function as expected, and customer security protection is not impacted. However, affected customers are not currently receiving notifications. Abnormal is actively working with our email delivery provider to restore notification delivery for customers.
Posted Sep 01, 2026 - 09:40 PDT
This incident affected: AI Security Mailbox (AISM).